Online casinos should give honest advice

Confidence is one of the most important decision criteria for a man when he first meets new people. I mean, think about it. What do you do when you want to buy a house, buy a new computer or even decide where to eat with your partner? You ask someone for advice. When it comes to a house, you have to ask a lot of people from the range or real estate agents or brokers from friends and family. And of course you are right. It is a major expense. It also affects your life experience. If you pick the wrong house, you'll be reminded every time you get to the front door.

What about those more personal experiences, like having dinner with your partner? Get the wrong advice and choose the wrong type of restaurant for a birthday or anniversary and you are just wasting your money. No romantic late nights for you.

Casino Genie, an independent online casino (에볼루션카지노 바로가기) aggregator, recently released a survey with amazing results. Ultimately, online casinos lose thousands of customers every day.

Jon Hingston, Customer Satisfaction Manager at Casino Genie said: “Our survey of 2,500 online players from over 100 online casinos shows that players want a more personalized service. And trust is one of the most important criteria for this personalized service. Players want honesty and integrity. Sure, it costs casinos more to maintain, but the benefits outweigh that cost. Research figures show that players stay at a casino 5 times longer if the customer service meets their expectations. Based on this knowledge, we now need to understand how we can help casinos provide that and also provide a fun experience.”

So why is trust so important. We are talking about hardened players who just want to make money, right? No. Hingston says: "Most players are new to the game. And there is a huge group of people who are put off by the complexity of the games, the language we use is confusing and they feel confused. The line is trying to beat the defenders For the rest of their lives they should be 'your friend' Be like your friend in school who taught you the rules of English football or cricket without fooling you Then you will both be out of the game to enjoy. ."

Of the 2,500 online casino players who responded to the Casino Genie survey, just over 1,400 had played for less than 12 months. Only 24% were loyal to the casino. More than 62% played at four or more casinos.

Interestingly, among the players who had been playing for more than 12 months, there was still a large number of players who played in four or more casinos, 48%. Worryingly, 78% of online casinos cited poor customer service as the reason for the discrepancy. Only 4% of players had found a site that they were also completely loyal to. But here's the killer fact. All those 100 people said the reason they stayed at their casino was because of "excellent customer service". It makes you think about everything. Why is my casino not like this?

None of these 100 players played in a "Top 20" casino. Smaller casinos work smarter, react faster and play a trading game to try and compete in this industry. And it's starting to impress.

So back to the trust issue. Another chapter that survived the survey. 82% of respondents said they would try a new online casino if a friend recommended it. 68% of people said they would try a new online casino if other players "highly" recommend it.